Live Arrival Guarantee

Bunnycart's Live Arrival Guarantee

Bunnycart is committed to sending every shipment with a 100% Live Arrival Guarantee. It means we ensure that the shipment will reach in live and healthy state. In a rare case of getting dead livestock on arrival, or if the shipment has some unruly issues, we will compensate for the trouble caused by offering a refund. However, our Live Arrival Guarantee does not go beyond the day of arrival.

At Bunnycart, we understand that livestock (plants and fish) undergo huge shipping stress. To reduce it, we perform a practical quarantine that ensures they reach customers in a healthy condition. We ship multiple packages every day and boast a high success rate. To err is human; therefore, we have come up with our Live Arrival Guarantee to resolve shipping-related issues.

Conditions to Qualify for Live Arrival Guarantee

Bring your claim to our attention within 24 hours of delivery. Beyond that will not be entertained.
Once our shipment has been introduced into your aquarium, it will no longer be covered by our guarantee. We can only guarantee our livestock, not your aquarium conditions.
Live Arrival Guarantee gets void if you miss the first delivery attempt. We provide tracking details, and it is the customer's responsibility to not miss or delay delivery even by a day, especially in the case of livestock.
You must provide the correct shipping information, failing which the shipment may reach a different place, and the livestock may die due to excessive shipping stress. In this case, the Live Arrival Guarantee is cancelled.

Submitting your claim

Send us at least 2 clear photos of dead livestock in their original, unopened, and sealed transparent packing.
Provide photos and the details regarding your order within 24 hours
If we missed sending any of the items you have ordered, let us know along with a clear picture of the unopened package, including the packing slip.
Any extras, if sent along with shipment, are not covered under guarantee.

Offers on Claims

Our customer service team will access your email claim and get back to you as soon as possible.
A refund will be made back on the method of payment used while placing the order.

Return Policy

We do not accept returns for livestock, plant, or perishable items.

What we cannot guarantee

We ensure that livestock will be live at arrival but cannot guarantee that you continue having success with them.
We do not guarantee livestock beyond the day of arrival.
Customers are expected to research the compatibility of tank mates. It is not our responsibility. Although our plants are clean and pesticide-free, we cannot guarantee them to be 100% pest-free due to their nature. We recommend that customers rinse the plants and quarantine them before introducing them to their aquarium. However, tissue culture plants will be 100% free from algae and pests.
We are not responsible for your tank's condition; therefore, we advise quarantining the livestock (plants, fish, shrimp, etc.) before using.

Testimonials

Hi Bunnycart Team/ Reviewers of this Site : I’ve ordered about 50 Fish and 5 Varieties of Plants from Bunnycart and it was delivered on time as promised. All the fish and plants were in extremely good condition and not a single fish died even though it was shipped to Bangalore. I’m extremely glad that I came across this site which supplies fish in any numbers to both retailers and as well as wholesalers at a very very reasonable price unlike other providers who expect retailers to order a minimum of 25-50 pieces of the same fish. The Variety Bunnycart provides is also good and at the same time you can order any mix you want. As soon as you order you get an email with the list of items you’ve ordered and gives you the account into which you will have to deposit the amount, once this is done, their team sends out a confirmation of shipping promptly along with the address and all the details. Throughout my investigation phase about Bunnycart, I was involved with Mr.Rajan who is the Manager of the farm. I must say a Very Very Big Thank you to this Extremely Kind Hearted & Patient Gentleman! He was so patient and in detail explained everything about how things work, how to take care of the plants and fish, how to order, how to look after the parcel and handle it from there on. He encouraged me to call him at any point of time if I had any doubts or concerns. I think he is doing an Excellent Job at Bunnycart, there should be more people like him who would encourage hobbyist’s as well as buyers. Even though I was just a small hobbyist ordering for a minimum sum, he treated me like I was a very big customer and spoke so well. I don’t think many ppl would do this, I’ve ordered fish from Chennai and other local places in Bangalore but no one hardly calls back and checks if everything is fine or if there are any concerns, but Mr Rajan followed up immediately and checked with me if I was happy and offered his time and help anytime. Even during the time I ordered he was very concerned cause I did it in the last minute and he was worried that he might not be able to ship good items to me and he offered me to do it next weekend which I was fine with, but somehow he did manage to ship very good items and in healthy conditions. This is how Genuine sellers should be, whereas others just want to sell as much as possible without looking at customer satisfaction. Really appreciate Mr Rajan’s help and support, I’m sure Bunnycart has found a Great Manager! So,again, A Very Big Thank you to Mr.Rajan and Bunnycart for keeping customers and people like me very happy and encouraging Aquaculture. This site is definitely one of “ The Best “ to buy fish from! All the Very Best to Mr. Rajan and Bunnycart for the future! Hope you become a Great Success! Varun, Bangalore varunsuresh88[[a]]gmail.com

Varun